Frequently Asked Questions

HOW CAN I BUY?
Upper Dhali keepsake dolls are only available for purchase via this website.


DO YOU REPLICATE YOUR DESIGNS?
Some designs I do replicate, however as they are all handcrafted they will always be a one of a kind creation and have their own unique differences. The Signature Collection is created to a specific design & Limited Edition Releases are freestyle designs that emerge during the creation process.


DO YOU ACCEPT CUSTOM ORDERS?
Yes I do!

I would be extremely honored to be chosen to create a magical keepsake for you. Limited placements are available during the year, however if you are wanting to purchase with a particular date in mind, please contact me for availability prior to ordering or paying a booking deposit.

For more information on my bespoke services, please visit my Bespoke Services page.


HOW OFTEN DO YOU RELEASE NEW DESIGNS
Limited Edition Releases
- Silver edition
Each month there will be a new themed release of a limited number of dolls for immediate shipping.

Signature Collection - Rose edition
Available for preorder with a 6 week lead time.

Bespoke Orders - Gold edition
Custom orders are accepted at all times, however lead times may increase up to 15 weeks due to my creation schedule. Please contact me to confirm current wait times.


I DESPERATELY NEED A RUSH ORDER
I am unable to accommodate requests for rush orders as my schedule is booked out months in advance.


CAN I RESERVE A DOLL?
Reservations are accepted by way of purchasing by using the layby discount code (advertised within the product description) at checkout. Reservation without a layby deposit is not available at this time.


DO YOU HAVE A WAITLIST?
Unfortunately I don't. I try to give enough notice for new releases and do make preorder available on popular designs.

VIP's will receive regular updates and exclusive shopping nights, that aren't available to the general public. If you would like to join, please subscribe to my newsletter below and you will be added to my next monthly mail out with all the details.


I’D LOVE TO COLLABORATE WITH YOU!
Perfect! Because I love collaborating too! Brand reps, photographers, beautiful brands – if this is you and you are interested in working with me, please register your interest by messaging me via my Contact Page


HOW MUCH DO YOU CHARGE?
Upper Dhali keepsake dolls vary in price depending on design and details.

Limited Edition - pricing starts at $359
Signature Collection - pricing starts at $450
Bespoke Services - pricing starts at $650

HOW CAN I PAY?
I accept PayPal, Credit Card, ApplePay & Afterpay as payment methods. Bank transfer is also available for Australian customer lay-by payments.

For more information on Afterpay and how to buy now & pay later, please visit their website directly for more information 


WILL YOU WORK WITH MY OWN FABRIC?
Absolutely I will!
This is such a beautiful way to commemorate your memories even further and is the perfect addition for a creation that is uniquely yours. I have previously worked with wedding dresses, 40 year old fabrics & children’s favorite clothing items.

Please be advised that this service is only available for my Bespoke Service.


I'VE PAID MY DEPOSIT, WHAT HAPPENS NOW?
Thank you so much for your order! I can't wait to start working with you x

An order confirmation and a personal email from Lou will be sent within 5 business days outlining what is required from you, details of the creation process and payment information. Please note that all custom orders are not commenced until full payment has been received - this ensures a positive energy balance between us. Should you require a payment plan, information will be outlined in my welcome email xx


DO YOU HAVE A NEWSLETTER?
The best way to stay in touch is to join up as a VIP member by subscribing to my newsletter "The Upper Dhali Exclusive" at the bottom of this web page.

Regular updates will be emailed to my VIP's - you won't miss any of the good stuff then, including subscriber only offers and shopping nights.


WHO MAKES YOUR DOLLS?
Upper Dhali heirloom keepsakes are designed & created solely by me, Lou Peters. Occasionally I may seek help from others with fabric cutting & preparation.

Every stitch, every stuffing – it’s all my hands and my energy. I understand that this limits the quantity of dolls I create each year, however, I wouldn’t feel that they were true & authentic Upper Dhali dolls if others made them xx


YOU'RE LOCATED IN AUSTRALIA, DO YOU SHIP OVERSEAS?
I have a number of clients worldwide and would love to include you too! Shipping is via Australia Post International Service and includes tracking and sometimes signature on delivery (dependent on country). For more information for International Clients, please visit my Shipping page here.