Frequently Asked Questions

HOW CAN I BUY?
Upper Dhali® keepsake dolls are only available for purchase via this website.


DO YOU REPLICATE YOUR DESIGNS?
Some designs I do replicate, however as they are all handcrafted they will always be a one of a kind creation and have their own unique differences. The Signature Collection is created to a specific design & Boutique Dolls are freestyle designs that emerge during the creation process. Portrait Dolls are personalised keepsakes created exclusively for my clients from their personal photos, and as such, are one of a kind and will not be replicated.


DO YOU ACCEPT CUSTOM ORDERS?
Yes I do! I would be extremely honored to be chosen to create a magical keepsake for you. Limited placements are available twice during the year - February & August. If you have an urgent order or are wanting to purchase with a particular date in mind, please contact me for availability prior to ordering or paying a booking deposit.

For more information on my bespoke services, please visit my Personalised Portrait Dolls page.


HOW OFTEN DO YOU RELEASE NEW DESIGNS
Boutique Collection - Silver edition
2019 sees monthly releases which are made to a theme. Each doll will be ready made and available for immediate shipping unless otherwise advised. Some designs may be available for ordering also, details will be on each listing. I will endeavour to list one of a kind dolls throughout the year at different times also, depending on my workload and commitments.

Signature Collection - Rose edition
Always available. I do endeavour for each doll to be ready made, however short lead times may apply at busy periods ie: Christmas, Mothers Day etc

Bespoke Orders - Gold edition
Bookings open twice per year - February & August. Details, waiting list or prebooking information can be found here.


I DESPERATELY NEED A RUSH ORDER
I am unable to accommodate requests for rush orders as my schedule is booked out months in advance.


CAN I RESERVE A DOLL?
Reservations are accepted by way of purchasing by using a Laybuy discount code at checkout. Reservation without a Laybuy deposit is not available at this time.


DO YOU HAVE A WAITLIST?
Unfortunately I don't. I try to give enough notice for new releases and do make preorder available on popular designs.

VIP's will receive regular updates and exclusive shopping nights, that aren't available to the general public. If you would like to join, please subscribe to my newsletter below and you will be added to my next monthly mail out with all the details.


I’D LOVE TO COLLABORATE WITH YOU!
Perfect! Because I love collaborating too! Brand reps, photographers, beautiful brands – if this is you and you are interested in working with me, please register your interest by messaging me via my Contact Page


HOW MUCH DO YOU CHARGE?
Upper Dhali® keepsake dolls vary in price depending on design and details.

Boutique Edition - pricing starts at $339
Signature Collection - pricing starts at $475
Bespoke Services - pricing starts at $450


HOW CAN I PAY?
I accept Bank Deposit, Credit Card, ApplePay, Afterpay & PayPal payment methods. 

For more information on Afterpay and how to buy now & pay later, please visit their website directly for more information 


WILL YOU WORK WITH MY OWN FABRIC?
Absolutely!
This is such a beautiful way to commemorate your memories even further and is the perfect sentimental addition for a creation that is uniquely yours. I have previously worked with wedding dresses, 40 year old fabrics & children’s favorite clothing items.

Please be advised that this service is only available for my Bespoke Services.


I'VE PAID MY DEPOSIT, WHAT HAPPENS NOW?
Thank you so much for your order! I can't wait to start working with you x

An order confirmation and a personal email from Lou will be sent within 2 business days outlining what is required (if anything) from you, details of the creation process and payment information. Please note that all custom orders are not commenced until full payment has been received. Should you require a payment plan, information will be outlined in your welcome email.


DO YOU HAVE A NEWSLETTER?
The best way to stay in touch is to join up as a VIP member by subscribing to my newsletter HERE.

Regular updates will be emailed to my VIP's, including subscriber only offers and shopping nights.


WHO MAKES YOUR DOLLS?
Upper Dhali ® sentimental heirloom keepsakes are exclusively designed & created by myself, Louise Peters (Lou). Occasionally I may seek help from others with fabric cutting & preparation.

Every stitch, every stuffing – it’s all my hands and my energy. I understand that this limits the quantity of dolls I create each year, however, I wouldn’t feel that they were true & authentic Upper Dhali ® keepsakes if others made them xx


YOU'RE LOCATED IN AUSTRALIA, DO YOU SHIP OVERSEAS?
I have a number of clients worldwide and would love to include you too! Shipping is via Australia Post International Service and includes tracking and signature on delivery (dependent on country). For more information for International Clients, please visit my Shipping page here.