Frequently Asked Questions
Do you replicate your designs?
Some designs I do replicate, however as they are all handcrafted they will always be a one of a kind creation and have their own unique differences.
"Signature Edition" range of items are ready to post designs and also offer custom options to personalise your doll.
"Uniquely Yours" bespoke service is exclusively for one of a kind designs made especially for my clients from their personal photos & experiences, and as such, will not be replicated.
"Collectors Edition" - special subscriber only releases. Characters inspired by pop culture, creative imaginings, different colourways of Signature Edition etc - just that – one of a kind (OOAK). Make sure to sign up to the newsletter for these fortnightly shopping events!
Do you accept custom orders?
Yes I do! I would be extremely honored to be chosen to create a magical keepsake for you. Limited placements are available each month or until sold out. If you have an urgent order or are wanting to purchase with a particular date in mind, please contact me for availability prior to ordering or paying a booking deposit.
For more information on my bespoke services, please visit my "Uniquely Yours" bespoke service page.
How often do you release new designs?
I release new dolls weekly - the dolls could be a new addition to the Signature Edition or the Collector Edition - sneak peeks will be shared on my socials and announced by my newsletter. Seasonal dolls are released mid year with pre-orders open until mid August (or unless sold out) for shipping in October.
I desperately need a rush order!
Please email the studio or send us a message to see if my schedule permits
Can I reserve a doll?
I do not offer reservations; however I do offer a laybuy with deposit option.
I would love to collaborate with you
Perfect! Because I love collaborating too! Brand reps, photographers, beautiful brands – if this is you and you are interested in working with me, please register your interest by messaging me via my Contact Page
How much do you charge?
Upper Dhali® handmade dolls vary in price depending on design and service type. Pricing starts at $299AUD + postage. Custom options on my Signature Edition incurs a $50 fee, Uniquely Yours bespoke service starts at $399 through to $849 AUD + postage dependent on desired service & design style.
How can I pay?
I accept Paypal, Credit Card, Bank Deposit, ApplePay & GooglePay.
Buy now pay later options are also available: Afterpay, Zip & Humm.
Will you work with my own fabric?
Absolutely! This is such a beautiful way to commemorate your memories even further and is the perfect sentimental addition for a creation that is uniquely yours. I have previously worked with wedding dresses, 40 year old fabrics & children’s favorite clothing items & items of a dear loved one who has passed away. This service is only available for my Uniquely Yours bespoke range.
I've paid my layby deposit, what happens now?
Thank you so much for your order! I can't wait to start working with you!
An order confirmation and a personal email from Lou will be sent within 2 business days outlining what is required (if anything) from you, details of the creation process and payment information. Please note that all custom orders are not commenced until full payment has been received. Should you require a payment plan, information will be outlined in your welcome email.
Do you have a newsletter?
Yes I do & I would be thrilled if you subscribed! Subscribers receive weekly emails from me with the newest Collector’s Edition that is available – an exclusive shopping experience an hour before the items are released on the website! If you love OOAK pieces, special shopping nights & and interactive experience with front row seats to new collections, signing up for my newsletter is for you! Click here to join now.
Who makes your dolls?
Upper Dhali® handmade dolls are exclusively designed & created by myself, Louise Peters (Lou). I do have help with cutting fabrics & sewing keepsake elements; however I guarantee you that every stitch, stuffing, face, etc – it’s all my hands and my energy. This greatly limits the quantity of dolls I create each year, so I thank you for your understanding on product limits.
You're located in Australia, do you ship overseas?
I have a large number of clients worldwide and would love to include you too! Shipping is via Australia Post International Service and includes tracking and signature on delivery (dependent on country). Due to COVID-19 delays, I have occasionally used a courier service. For more information for International clients, please visit my shipping information page.
Alternatively, international clients are also invited to purchase via my Etsy shop https://www.etsy.com/au/shop/UpperDhali