Frequently Asked Questions

Do you replicate your designs?
Some designs I do replicate, however as they are all handcrafted they will always be a one of a kind creation and have their own unique differences.

The difference between all of our handmade doll styles is thoroughly explained on our Keepsake Doll Information page.

Do you accept custom orders?
Personalised & custom orders are what we do best and is available on all of our advertised keepsake doll range.

If you have an urgent order or are wanting to purchase with a particular date in mind, please contact us for availability prior to ordering.

How often do you release new designs?
We try to release new designs monthly. One of a Kind Signature Edition dolls, the Collector Range, we aim for once a week, once a fortnight in busy times. These items will be shared to our email list subscribers. Click here to subscribe.

I desperately need a rush order!
Please email the studio or send us a message to see if scheduling permits.

Can I reserve a doll?
No reservations are available at this time.

How much do you charge?
Each keepsake doll range is different and subsequently has it's own price ranges. Please click here to view our Keepsake Doll Information which explains the difference between each doll type and the prices.

What Payment Methods do you accept?
Accepted payment methods are Paypal, Credit Card, Bank Deposit, ApplePay & GooglePay. Buy now pay later options are also available: AfterPay, Zip, Humm & Klarna.

Will you work with my own fabric?
Absolutely! This is such a beautiful way to commemorate your memories even further and is the perfect sentimental addition. Working previously with wedding dresses, 40 year old fabrics & children’s favorite clothing items, I can work with any fabrics or materials you like. This service is only available for the Uniquely Yours bespoke range.

Do you have a newsletter?
Yes I do & I would be thrilled if you subscribed! Subscribers receive weekly emails from me with the newest Collector’s Edition that is available – an exclusive shopping experience an hour before the items are released on the website! If you love OOAK pieces, special shopping nights & and interactive experience with front row seats to new collections, signing up for my newsletter is for you! You will find the newsletter signup on the bottom of this page.

Who makes your dolls?
Upper Dhali® handmade dolls are exclusively designed & created by Louise Peters (Lou). There are staff that cut & sew keepsake doll elements, however I guarantee you that every stitch, stuffing, hand embroidered face, etc – it’s all my hands and my energy. This greatly limits the quantity of dolls I create each year, so I thank you for your understanding on product limits.

You're located in Australia, do you ship overseas?
I have a large number of clients worldwide and would love to include you too! Shipping is via Australia Post International Service and includes tracking, insurance and signature on delivery (dependent on country). Due to COVID-19 delays, I have occasionally used a courier service. For more information for International clients, please visit my shipping information page.

Alternatively, international clients are also invited to purchase via my Etsy shop https://www.etsy.com/au/shop/UpperDhali


I would like to collaborate with you
Perfect! I love collaborating too! Brand reps, photographers, beautiful brands – if this is you and you are interested in working with me, please register your interest by messaging me via my contact page