Frequently Asked Questions

HOW CAN I BUY?
Upper Dhali® keepsake dolls are only available for purchase via this website. A list of stockists (Coming soon in 2020!) will be added here soon!


DO YOU REPLICATE YOUR DESIGNS?
Some designs I do replicate, however as they are all handcrafted they will always be a one of a kind creation and have their own unique differences.
My signature range, Heirloom Dolls, come in one of a kind ready to post designs - these are released weekly - and Made to Order designs, which also include custom options to personalise for your someone special.
Portrait Dolls are exclusive one of a kind designs made exclusively for my clients from their personal photos, and as such, are one of a kind and will not be replicated.


DO YOU ACCEPT CUSTOM ORDERS?
Yes I do! I would be extremely honored to be chosen to create a magical keepsake for you. Limited placements are available each month or until sold out. If you have an urgent order or are wanting to purchase with a particular date in mind, please contact me for availability prior to ordering or paying a booking deposit.

For more information on my bespoke services, please visit my Personalised Portrait Dolls page.


HOW OFTEN DO YOU RELEASE NEW DESIGNS
Heirloom Dolls - Silver edition
A small number of ready made designs will be available each week. These dolls are made to a variety of themes each month. Made to Order designs are available all year or until I'm sold out of each design.


I DESPERATELY NEED A RUSH ORDER
Please email the studio or send us a message to see if my schedule permits


CAN I RESERVE A DOLL?
Reservations are accepted by way of purchasing by using a Laybuy discount code at checkout. Reservation without a Laybuy deposit is not available at this time.


DO YOU HAVE A WAITLIST?
Unfortunately I don't. I try to give enough notice for new releases and do make preorder available on popular designs.

VIP's will receive regular updates and exclusive shopping nights, that aren't available to the general public. If you would like to join, please subscribe to my newsletter below and you will be added to my next monthly mail out with all the details.


I’D LOVE TO COLLABORATE WITH YOU!
Perfect! Because I love collaborating too! Brand reps, photographers, beautiful brands – if this is you and you are interested in working with me, please register your interest by messaging me via my Contact Page


HOW MUCH DO YOU CHARGE?
Upper Dhali® keepsake dolls vary in price depending on design and details, however pricing starts at $299AUD + postage.


HOW CAN I PAY?
I accept Bank Deposit, Credit Card, ApplePay, AfterPay & PayPal payment methods. 

For more information on AfterPay and how to buy now & pay later, please visit their website directly for more information 


WILL YOU WORK WITH MY OWN FABRIC?
Absolutely!
This is such a beautiful way to commemorate your memories even further and is the perfect sentimental addition for a creation that is uniquely yours. I have previously worked with wedding dresses, 40 year old fabrics & children’s favorite clothing items.

Please be advised that this service is only available for my Bespoke Services.


I'VE PAID MY DEPOSIT, WHAT HAPPENS NOW?
Thank you so much for your order! I can't wait to start working with you x

An order confirmation and a personal email from Lou will be sent within 2 business days outlining what is required (if anything) from you, details of the creation process and payment information. Please note that all custom orders are not commenced until full payment has been received. Should you require a payment plan, information will be outlined in your welcome email.


DO YOU HAVE A NEWSLETTER?
The best way to stay in touch is to join up as a VIP member by subscribing to my newsletter HERE.

Regular updates will be emailed to my VIP's, including subscriber only offers and shopping nights.


WHO MAKES YOUR DOLLS?
Upper Dhali ® sentimental heirloom keepsakes are exclusively designed & created by myself, Louise Peters (Lou). Occasionally I may seek help from others with fabric cutting & preparation.

Every stitch, every stuffing – it’s all my hands and my energy. I understand that this limits the quantity of dolls I create each year, however, I wouldn’t feel that they were true & authentic Upper Dhali ® keepsakes if others made them xx


YOU'RE LOCATED IN AUSTRALIA, DO YOU SHIP OVERSEAS?
I have a number of clients worldwide and would love to include you too! Shipping is via Australia Post International Service and includes tracking and signature on delivery (dependent on country). For more information for International Clients, please visit my Shipping page here.