Postage & Handling

To ensure that there are no addressing errors, you are required to check your order confirmation email has the correct details. Upper Dhali will post your items to the address on your order confirmation (or the address listed on your PayPal confirmation should you checkout with this payment option) and will not be held liable if this information is not correct.


All parcels will be shipped no earlier than TWO (2) BUSINESS DAYS following the date of your order and/or receipt of payment in full unless otherwise advised. Orders are dispatched on MONDAY and THURSDAY of each week.


There may be a selection of postage options available at checkout. It is the responsibility of the customer to ensure the correct option is chosen for your order. Should the customer select the incorrect option, a refund or invoice will be issued for the correct amount. Failure to pay for the correct shipping may risk your order being cancelled. 

AUSTRALIA

Keepsake Dolls
Australia Post regular parcel post with tracking, signature on delivery & insurance applies to all doll orders Australia wide. Express post with signature on delivery is also available at checkout.


Dolls will arrive gift wrapped in sturdy mailing boxes, including protective packaging.

• Flat rate - $10.00
• Express - $20.00

Watercolour Prints

Complimentary letter post including signature on delivery is included. Prints are sent with sturdy backing boards in a waterproof protective sleeve.

How long until I receive my order?
Regular Post - Australia wide regular parcel post can take between 3 & 10 business days from the date your order is shipped.

Express Post - Australia wide express post can take between 2 & 5 business days from the date your order is shipped, dependent on geographical location and Australia Post time frames.


Upon shipping, clients will receive an email with their tracking information included. Please ensure you check this information in order to track your delivery.

Please note:
Once your order has been shipped, Upper Dhali accepts no responsibility for loss or any damage to your package. Should your item be lost in transit, an investigation will be lodged with Australia Post and until such time that your parcel is located or deemed lost by Australia Post, no refunds or replacements will be issued. Any damages sustained during transit need to be reported within 24 hours of receipt by way of email including photos of damage.

SAFE DROP IS NOT AVAILABLE ON ANY DELIVERIES.



INTERNATIONAL

Keepsake Dolls
Dolls will arrive gift wrapped in sturdy mailing boxes, including protective packaging.

• 1 x dolls - $35AUD 
• 2 x dolls - $55AUD
• 3 x dolls - please request quote prior to ordering


* Please ensure the correct postage is chosen at checkout based on how many dolls are in your cart at checkout. Should you choose the incorrect postage charge, you will be refunded or billed for the difference *

• Shipping is via the Australia Post Standard International Parcel Post service & includes signature on delivery.

• Insurance is available for an additional charge - please notify us should you require these upgrades to be added.

Watercolour Prints
Complimentary standard letter post is included worldwide. Prints are sent with sturdy backing boards in waterproof protective sleeve.

How long until I receive my order?
International orders can take between 5 to 20 business days from the date your order is shipped.


Upon shipping, clients will receive an email with their tracking information included. Please ensure you check this information in order to track your delivery.

INTERNATIONAL CUSTOMERS PLEASE NOTE:

• Your order will be sent with the total order value in Australian dollars stated on the International Customs shipping documentation. Please do not request that I falsify customs paperwork.


• Upper Dhali does not pay for the cost of custom fees &/or import duties into any country. This is the responsibility of the customer to research this information BEFORE placing an order with Upper Dhali. These charges are the financial responsibility of the client.

• Cancellation of your order after 24 hours of purchase will incur a restock fee of $50 per Signature or Limited Edition collections. All personalised and made to order Bespoke Dolls are non refundable.

• Once your order has been shipped, Upper Dhali will accept no responsibility for loss or any damage to your package.  Please upgrade your shipping to include insurance to cover these circumstances. Should your item be lost in transit, an investigation will be lodged with the mail service to locate your parcel. No refunds or replacements will be considered until such time as notification from the mail service has been received.

• Should the parcel arrive in the customers country and the customer reject to collect the parcel due to further fees and charges (as requested by the customers country's postal service), the customer will be held financially liable for all shipping charges to & from your country, together with all fees incurred by Upper Dhali in association with the rejection, plus all cancellation fees as listed above.