Postage & Handling

•  Avoid addressing errors - check details are correct on your order confirmation email

•  Ready to Post orders shipped within TWO (2) BUSINESS DAYS from date of purchase

• Made to Order orders shipped within TWO (2) BUSINESS DAYS from date of customer approval.

• Tracking information will be provided to customer by email and our shipping provider.


SAFE DROP IS NOT AVAILABLE ON ANY DELIVERIES



DOMESTIC ORDERS (Australia)

• FREE standard shipping including insurance and signature on delivery

• Sturdy mailing box and simple packaging is included.

• Upgrades to include gift box and express shipping available


How long until I receive my order?

• Standard shipping with Australia Post approx. 2 - 10 business days

• Express Post approx. 2 & 5 business days


Item lost or missing in transit?

• Contact our office to advise.

• Upon receipt of advice, an investigation will be lodged with our shipping provider.

• No refunds or replacements will be issued until confirmation is received from our shipping provider to advise of parcel status.



INTERNATIONAL

• 1 x doll = $35.00AUD standard shipping including insurance and signature on delivery

• 2+ x dolls = $55.00AUD standard shipping including insurance and signature on delivery

• Sturdy mailing box and simple packaging is included.

• Upgrades to include gift box and express shipping available


How long until I receive my order?

• Standard shipping with Australia Post approx. 7 - 14 business days

• Express Post approx. 2 - 7 business days

• Orders are sent with total order value in AUD stated on customs documents. Please do not request we falsify customs paperwork.

• Customer is responsible for paying all costs in relation to custom fees &/or import duties into any country. This is the responsibility of the customer to research this information BEFORE placing an order.

Should international parcel be rejected from delivery by customer due to further fees and charges, customer will be held financially liable for all shipping charges to and from your country, together with all fees incurred by Upper Dhali is association with the rejection, including all cancellation fees as noted in our terms and conditions of sale.


Item lost or missing in transit?

• Contact our office by email to advise.

• Upon receipt of advice, an investigation will be lodged with our shipping provider.

• No refunds or replacements will be issued until confirmation is received from our shipping provider to advise of parcel status.

 

CHRISTMAS SHIPPING DATES

Final postage dates for guaranteed Christmas delivery are:

• Australia - 30th November
• International - 15th November

All orders shipped after this date are not guaranteed to arrive prior to Christmas.