- Made to Order - please allow 4 weeks
- Includes personalised gift box
- Free shipping for email subscribers
* Images used as reference only *
Mermaid dolls have been a long time favorite of Upper Dhali doll collectors over the years, so in celebration of their popularity, I release limited placements during the year for us to collaborate to design your one of a kind mermaid keepsake doll.
Featuring:
• refined hand embroidered facial features
• hair colour and style of your choice
• skin tone, tail and bodice of your choice of colours and fabrics
• signature 3 dimensional eyelashes
• crystalline necklace & bracelet including Exclusive GOLD Upper Dhali authenticity charm
• 40cm long from head to tip of tail
All clothing and accessories have been stitched by hand and are not removable.
* * * * * * * * * *
Lead time:
Made to order - please allow 2 - 4 weeks for shipping of your order
• Avoid addressing errors - check details are correct on your order confirmation email
• Ready to Post orders shipped within TWO (2) BUSINESS DAYS from date of purchase
• Made to Order orders shipped within TWO (2) BUSINESS DAYS from date of customer approval.
• Tracking information will be provided to customer by email and our shipping provider.
SAFE DROP IS NOT AVAILABLE ON ANY DELIVERIES
DOMESTIC ORDERS (Australia)
• FREE standard shipping including insurance and signature on delivery
• Sturdy mailing box and simple packaging is included.
• Upgrades to include gift box and express shipping available
How long until I receive my order?
• Standard shipping with Australia Post approx. 2 - 10 business days
• Express Post approx. 2 & 5 business days
Item lost or missing in transit?
• Contact our office to advise.
• Upon receipt of advice, an investigation will be lodged with our shipping provider.
• No refunds or replacements will be issued until confirmation is received from our shipping provider to advise of parcel status.
INTERNATIONAL
• 1 x doll = $35.00AUD standard shipping including insurance and signature on delivery
• 2+ x dolls = $55.00AUD standard shipping including insurance and signature on delivery
• Sturdy mailing box and simple packaging is included.
• Upgrades to include gift box and express shipping available
How long until I receive my order?
• Standard shipping with Australia Post approx. 7 - 14 business days
• Express Post approx. 2 - 7 business days
• Orders are sent with total order value in AUD stated on customs documents. Please do not request we falsify customs paperwork.
• Customer is responsible for paying all costs in relation to custom fees &/or import duties into any country. This is the responsibility of the customer to research this information BEFORE placing an order.
Should international parcel be rejected from delivery by customer due to further fees and charges, customer will be held financially liable for all shipping charges to and from your country, together with all fees incurred by Upper Dhali is association with the rejection, including all cancellation fees as noted in our terms and conditions of sale.
Item lost or missing in transit?
• Contact our office by email to advise.
• Upon receipt of advice, an investigation will be lodged with our shipping provider.
• No refunds or replacements will be issued until confirmation is received from our shipping provider to advise of parcel status.
CHRISTMAS SHIPPING DATES
Final postage dates for guaranteed Christmas delivery are:
• Australia - 30th November
• International - 15th November
All orders shipped after this date are not guaranteed to arrive prior to Christmas.
Signature Edition
Upper Dhali® Signature Edition handmade dolls are décor keepsake mementos & textile art displays only.
• Unboxing on receipt is highly recommended.
• These handmade keepsake dolls are NOT toys & are recommended for children over 7 years.
• Avoid direct exposure to sunlight to ensure no fading occurs.
• Dust gently.
Please ensure you take care when handling your Upper Dhali® handmade doll. No responsibility or liability will be accepted for any damage or injury arising from, or relating to, any misuse or mishandling of all Upper Dhali® products.
Should you doll unfortunately incur damage at any stage, please do not hesitate to contact Lou to arrange a doll restoration xx
Torn between a number of different occasions or sentimental photos to choose from?
Maybe you're asking if you can combine more than one memory into a portrait doll?
Upper Dhali ® sentimental keepsake dolls will become your family heirlooms - they are your story tellers.
It is essential that we perfectly encapsulate the story this keepsake will become.
You're invited to book your FREE 1:1 confidential design consultation below.
Having 10 years experience consulting with clients how to bring their memories to life,
rest assured that Lou is welcoming of clients from all backgrounds, regardless of your needs.
Start your Upper Dhali journey today and experience the difference.
Do you replicate your designs?
Some designs I do replicate, however as they are all handcrafted they will always be a one of a kind creation and have their own unique differences.
The difference between all of our handmade doll styles is thoroughly explained on our Keepsake Doll Information page.
Do you accept custom orders?
Personalised & custom orders are what we do best and is available on all of our advertised keepsake doll range.
If you have an urgent order or are wanting to purchase with a particular date in mind, please contact us for availability prior to ordering.
How often do you release new designs?
We try to release new designs monthly. One of a Kind Signature Edition dolls, the Collector Range, we aim for once a week, once a fortnight in busy times. These items will be shared to our email list subscribers. Click here to subscribe.
I desperately need a rush order!
Please email the studio or send us a message to see if scheduling permits.
Can I reserve a doll?
No reservations are available at this time.
How much do you charge?
Each keepsake doll range is different and subsequently has it's own price ranges. Please click here to view our Keepsake Doll Information which explains the difference between each doll type and the prices.
What Payment Methods do you accept?
Accepted payment methods are Paypal, Credit Card, Bank Deposit, ApplePay & GooglePay. Buy now pay later options are also available: AfterPay, Zip, Humm & Klarna.
Will you work with my own fabric?
Absolutely! This is such a beautiful way to commemorate your memories even further and is the perfect sentimental addition. Working previously with wedding dresses, 40 year old fabrics & children’s favorite clothing items, I can work with any fabrics or materials you like. This service is only available for the Uniquely Yours bespoke range.
Do you have a newsletter?
Yes I do & I would be thrilled if you subscribed! Subscribers receive weekly emails from me with the newest Collector’s Edition that is available – an exclusive shopping experience an hour before the items are released on the website! If you love OOAK pieces, special shopping nights & and interactive experience with front row seats to new collections, signing up for my newsletter is for you! You will find the newsletter signup on the bottom of this page.
Who makes your dolls?
Upper Dhali® handmade dolls are exclusively designed & created by Louise Peters (Lou). There are staff that cut & sew keepsake doll elements, however I guarantee you that every stitch, stuffing, hand embroidered face, etc – it’s all my hands and my energy. This greatly limits the quantity of dolls I create each year, so I thank you for your understanding on product limits.
You're located in Australia, do you ship overseas?
I have a large number of clients worldwide and would love to include you too! Shipping is via Australia Post International Service and includes tracking, insurance and signature on delivery (dependent on country). Due to COVID-19 delays, I have occasionally used a courier service. For more information for International clients, please visit my shipping information page.
Alternatively, international clients are also invited to purchase via my Etsy shop https://www.etsy.com/au/shop/UpperDhali
I would like to collaborate with you
Perfect! I love collaborating too! Brand reps, photographers, beautiful brands – if this is you and you are interested in working with me, please register your interest by messaging me via my contact page