Ethics, Values & Sustainability
At Upper Dhali®, we recognize the importance of sharing our ethics, values, and sustainability practices. Our unwavering commitment is evident in every aspect of our business.
Connection & Honesty
Transparency and open communication are the keys to building trust with our customers. Dedicated to providing accurate and truthful information about our products and services, we operate with fairness and integrity in all our dealings.
Kindness & Compassion
We are committed to creating an environment that is welcoming, inclusive, and respectful to everyone, and do not tolerate bullying and harrassment. We treat every customer with empathy and respect. Compassion and understanding are vital components of a positive customer experience.
Integrity
Holding ourselves to high ethical standards in all our interactions, we are committed to doing what is right, even if it means taking the more challenging path. Unwavering commitment to integrity is integral to building long-term relationships with our customers.
Excellence
Customers as the lifeblood of our business, we are dedicated to providing unparalleled service. Our team is responsive, helpful, and courteous, and we consistently look for ways to exceed customer expectations.
Product Safety
The health and safety of customers is our priority. We ensure that all products are safe for their intended use by continuous quality control and testing.
Ornamental Keepsake Dolls, our signature product, are in compliance with Australian Product Safety Standards for their description and as such, Upper Dhali® ornamental keepsake dolls are sold with secured product liability insurance across the globe.
Upper Dhali® handmade keepsake dolls are ornamental display items and not a toy. Product safety testing, when required, is outsourced to a reputable and professional third party company, using specialised equipement to ensure unbiased and non-manipulated compliance.
Innovation
We recognize the need to stay ahead of the curve and embrace new and innovative ways to improve our products, processes, and services. We are committed to taking calculated risks to achieve our goals and remain at the forefront of our industry.
In September 2022, we entered our first industry and product awards with She-Com and were awarded Silver in the Handmade Product of the Year and Finalist in the Australian Made Product of the Year. Finalists were judged by an esteemed panel of Australia's most regarded women in e-commerce including Shopify, ARE Media, Yotpo, Hero Packaging, Sourci, Lisa Jones & The Social Impact.
In January 2023, Upper Dhali® became licensed and certified to use the most recognised and trusted symbol for Australian made products - the Australian Made, Australian Grown Certification.
In April 2023, Upper Dhali® was nominated for the Ausmumpreneur Business Awards, which we accepted. Categories we have entered are the Handmade Business of the Year award and Product Design Award.
Respect
Human Rights are a fundamental value that we hold dear. We recognize that diversity is a strength and are committed to promoting inclusivity in our operations. We strive to create a welcoming and inclusive environment for everyone, regardless of race, gender, religion, or background.
Community
Giving back to our community is essential to being a responsible business. We are committed to supporting charitable causes and organizations that align with our values, and we strive to make a positive impact.
To date, we have proudly raised many thousands of dollars and been involved with Destiny Rescue Australia, Veterans Sport Australia, Angels Gowns Australia, Furry Friends Animal Rescue Queensland Inc., Make A Wish Foundation, Ride to Conquer Cancer Brisbane, Mater Mothers Hospital, Leukemia Foundation, Share the Dignity Australia and The Salvation Army Australia.
Sustainability
It is our responsibility to protect the environment for future generations. We are committed to acting responsibly and sustainably, endeavouring to reduce waste, minimize our environmental footprint and use sustainable materials wherever possible.
In 2022, Upper Dhali® was professionally assessed by the Queensland Governement via their program EcoBiz to become a "sustainability superstar". We undertook coaching and a personalised action plan was developed to help us increase our sustainability practices. We now hold a Star Partnership Certification until October 2023.