Shipping Information & Prices
Avoid addressing errors - check that details are correct on your order confirmation email
• Ready to Post orders shipped within TWO (2) BUSINESS DAYS from the date of purchase
• Made to Order orders shipped within TWO (2) BUSINESS DAYS from the date of customer approval.
• Upper Dhali® will provide tracking information to the customer by email and our shipping provider.
SAFE DROP IS NOT AVAILABLE ON ANY DELIVERIES
DOMESTIC ORDERS (Australia)
• $15.00 standard shipping - includes insurance + signature on delivery
• $18.00 express shipping - includes insurance + signature on delivery
• Sturdy mailing boxes and simple packaging (tissue paper) are included.
• Upgrades to include personalised gifting keepsake box and express shipping available
How long until I receive my order?
• Standard shipping with Australia Post approx. 2 - 10 business days
• Express Post approx. 2 - 5 business days
Item lost or missing in transit?
• Contact our office to advise.
• Upon receipt of advice, Upper Dhali® will lodge an investigation with our shipping provider.
• No refunds or replacements will be issued until confirmation is received from our shipping provider to advise of parcel status.
INTERNATIONAL
• 1 x dolls = $35.00AUD standard shipping, including insurance and signature on delivery
• 2+ x dolls = $55.00AUD standard shipping, including insurance and signature on delivery
• Sturdy mailing box and simple packaging is included.
• Upgrades to include a gift box and express shipping available
How long until I receive my order?
• Standard shipping with Australia Post approx. 7 - 14 business days
• Express Post approx. 2 - 7 business days
More details on international shipping times can be found on the Australia Post website.
• Upper Dhali® ships all orders with the total order value in AUD stated on customs documents. Please do not request that we falsify customs paperwork.
• The customer is responsible for paying all customs fees and import duties into any country. Please research this information before placing an order with us.
Customers who reject parcel delivery due to further charges will be held financially liable, including shipping charges to and from your country and all Upper Dhali® cancellation fees.
Item lost or missing in transit?
• Contact our office by email to advise.
• Upper Dhali® will lodge an investigation with our shipping provider.
• No refunds or replacements will be issued until confirmation is received from our shipping provider to advise of parcel status.
CHRISTMAS SHIPPING DATES
Final postage dates for guaranteed Christmas delivery are:
• Australia - 30th November
• International - 15th November
Please note that these dates may change depending on our providers' current postage times. We will notify all customers should this occur.